Terms of service

Who these terms cover

LocalStar Systems is run by David Roland in South Florida. "I" and "me" in these terms mean LocalStar Systems. "You" means the person reading this site, sending the form, or hiring me. By using the site or working with me, you agree to these terms.

This site

The site is for information and for getting in touch. Nothing on it is a quote or an offer to sell at a price. Each rung of the ladder is priced by the size of your company, and the price is agreed in writing before any paid work starts.

The free review trial

For 14 days I ask every customer from your last 18 months for a Google review, with the requests spaced across the two weeks, and I give you a Day 0 and a Day 14 report of your own numbers: your review count and your star average, before and after. There is nothing to pay for the trial.

You give me the customer list, and you confirm that each person on it is a customer of yours from the last 18 months whom you have the right to contact. I ask every customer on the list. I don't filter by rating, I don't write reviews or have anyone else write them, and I don't offer anything in exchange for a review. Whether a customer leaves one, and what it says, is up to the customer. I don't promise a number of reviews.

Either of us can end the trial at any time by saying so. Success is counted as reviews still standing at day 30.

Paid work

The Front Desk, Ranking and Website rungs are each described in writing, with the price and the term, before the work starts. That written agreement governs the work. These terms fill in anything the agreement does not cover, and if the two conflict, the agreement wins.

What you own

Your domain, the code of your website, your phone numbers, your customer list and your Google Business Profile are yours from day one. I set them up in your name or transfer them to you, and if we part ways I hand over the files and the logins. I don't hold anything of yours hostage.

The design system, the tools and the know-how I use to build and run the work stay mine, so I can use them for the next client.

Texting and calls

Texts to your customers go out only after your business number is registered with the carriers, only to people who agreed to receive them, and every text says how to stop. The one exception is the missed-call reply, which answers a call the customer just made. No call is recorded without everyone's consent. The messages are fixed texts you approve, and a person answers every chat.

You are responsible for the customer list you give me and for having the right to contact the people on it. I am responsible for sending only what you approved, only to the people who may receive it, and for honoring every STOP.

What I don't promise

Review counts, rankings or the top spot on Google. Google decides those. What I promise is the work itself: every customer asked, your number registered before the first text, your profile kept current, and your own numbers shown to you side by side.

Liability

The site and the services are provided as described here and in your agreement. To the extent the law allows, I am not liable for indirect or consequential losses, including lost business, and my total liability for any paid work is limited to what you paid me for that work. Nothing here limits liability that the law does not let me limit.

Changes

If these terms change, the date at the top changes with it. Work already agreed in writing keeps the terms it was agreed under.

Governing law

These terms are governed by the laws of the State of Florida. If something goes wrong, text or email me first. We will almost certainly sort it out on a call.

Contact

David Roland, LocalStar Systems, South Florida. [email protected] · (305) 982-7109

See also the privacy policy.